Head of Execution – Field Operations
Head of Execution – Field Operations at Enerjazz — DL, IN, US
- Company: Enerjazz
- Location: DL, IN, US
- Employment type: FULL_TIME
- Salary: USD 600000–3000000 / year
- Posted: 2026-07-17
About this role
Role: Head of Execution - Field Operations
Location: Delhi NCR / Field-Heavy
Reporting To: CEO / Founder
Type: Full-time
Overview:
We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework.
Key Responsibilities:
Plan daily installations: technician assignment, route planning, material readiness
Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
Hire, train, and manage field team (technicians, coordinators)
Conduct regular audits and shadow installs to monitor quality
Own daily and weekly field ops reporting
Resolve customer complaints and escalate only if required
Work closely with the CRM/Tech team to digitize field processes
Ideal Profile:
5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
Has led 10+ blue-collar field staff with discipline
Proven record of enforcing processes in tough environments
Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols
KPIs:
FTR: 100% of installs right the first time
Compliance: 100% form + photo documentation
TAT: <3 hours per install
Install plan vs actual achieved
Customer satisfaction (complaint-free %)
Please fill this google form to apply. - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8