Support & MIS Coordinator (Battery Finance Ops)
Support & MIS Coordinator (Battery Finance Ops) at Enerjazz — DL, IN, US
- Company: Enerjazz
- Location: DL, IN, US
- Employment type: FULL_TIME
- Salary: USD 300000–600000 / year
- Posted: 2026-07-17
About this role
Location:
Delhi NCR
About Us:
We’re a fast-growing EV startup solving battery financing for India’s most hardworking vehicles — electric rickshaws. With money raised from global investors and operations in 5 cities, we aim to make clean mobility accessible to the informal segment through innovative battery financing and distribution.
We’re now hiring a hands-on Support & MIS Coordinator to help us stay organized, customer-focused, and data-driven as we scale sales.
Role Overview:
This is a high-ownership role where you will act as the nerve center between our field team, customers, and leadership — collecting daily data, organizing field inputs, supporting customer escalations, and ensuring nothing falls through the cracks.
What You’ll Do:
Own and update key trackers (sales, collections, customer complaints, battery issues)
Create and manage Google Forms and Sheets for daily field inputs
Follow up with sales/ops team to ensure timely data submissions
Share daily and weekly reports with leadership — clean, visual, and actionable
Support battery customers by tracking complaints and coordinating resolution
Track battery health data (shared by tech/device team) and flag early warnings
Maintain field agent rosters, incentive records, and escalation logs
You Should Have:
3–5 years of experience in field ops support / MIS / coordination roles
Strong command of Google Sheets, Forms, and basic formulas (pivot tables, filters, etc.)
Ability to follow up proactively with multiple team members and ensure compliance
Basic comfort with numbers, dashboards, and reporting
Good written and spoken Hindi & English
Fast learner with a “get-it-done” attitude
Nice to Have:
Past experience in EV, fintech, lending, logistics, or mobility startups
Basic exposure to CRM, collection systems, or battery tracking tools
Experience working with field teams in Tier 2/3 cities
Why Join Us?
Be part of a small, driven team building real impact in clean mobility
Learn operations, customer success, and data reporting from the ground up
Get a front-row seat to how a high-growth EV startup is built
Work directly with the leadership team and take ownership of critical systems