Technical Customer Support Manager (Lithium-Ion Batteries)
Technical Customer Support Manager (Lithium-Ion Batteries) at Enerjazz — Noida, UP, IN
- Company: Enerjazz
- Location: Noida, UP, IN
- Employment type: FULL_TIME
- Salary: USD 360000–1800000 / year
- Posted: 2026-07-17
About this role
Technical Customer Support Manager (Lithium-Ion Batteries)
Location: Delhi NCR (On-site / Field + Office)
Type: Full-time
Reporting to: Founder / Head of Operations
About Us
We’re a rapidly growing startup powering the electric mobility revolution by selling and financing high-quality lithium-ion batteries to e-rickshaw drivers across India. Our focus is on reliability, performance, and building long-term trust with our customers.
We’re now hiring a Technical Customer Support Manager who deeply understands lithium-ion battery packs — from cell configuration to BMS to IOT, safety protocols, and failure diagnostics — and can manage technical customer issues, improve field performance, and reduce defects.
Role Overview
This is a hands-on technical support role with ownership of post-sale customer experience. You will investigate customer complaints, conduct root-cause analysis, coordinate with suppliers, and work with our field and support teams to ensure battery quality and performance in the real world.
Ideal for someone who has worked as a Quality Lead, Product Engineer, or Procurement Manager in a lithium-ion battery company and wants to apply that knowledge in a fast-paced customer-facing role.
Key Responsibilities
🛠 Technical Customer Support
Lead the investigation of battery-related customer complaints and breakdowns
Analyze returned or faulty packs and provide quick root-cause assessments
Guide field teams on troubleshooting procedures and best practices
Handle high-priority technical escalations from support or operations
🧪 Battery Quality & Technical Evaluation
Assess suppliers’ battery pack quality and provide feedback for improvement
Help define and enforce incoming quality control (IQC) and field testing standards
Work closely with the procurement team to approve or reject packs based on real-world data
🔁 Process Improvement
Track recurring battery issues and drive product or supplier changes
Contribute to internal SOPs and checklists for field support and installation quality
Train frontline sales/support staff on basic battery technical literacy
Who You Are
4–10 years in lithium-ion battery manufacturing, QC, or procurement roles
Deep knowledge of battery pack design, cell quality, BMS, and common failure modes
Has worked with suppliers, test labs, or vendors and understands quality control loops
Comfortable working in customer-facing, real-world environments
Hands-on, structured, and fast at diagnosing root causes
Fluent in Hindi and English
Strong documentation and communication skills
Bonus If You Have
Experience working in lithium-ion manufacturing companies in quality and production
Exposure to e-rickshaw battery applications and on-ground customer conditions
Worked with both LFP and NMC chemistries
Why This Role Matters
Our product lives in the hands of real drivers who depend on it every day. This role is key to ensuring our batteries perform reliably, our customers trust us, and our suppliers are held to the highest standard. You'll play a vital role in closing the loop between product, field, and customer.