Forward Deployed Engineer (work anywhere)
Forward Deployed Engineer (work anywhere) at JustPaid — CL, US
- Company: JustPaid
- Location: CL, US
- Employment type: FULL_TIME
- Salary: USD 1000–100000 / year
- Posted: 2026-07-17
About this role
Our Mission
JustPaid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies.
We are building the financial operating system for the next generation of businesses.
Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down.
The financial stack today is broken.
We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money.
👉 Watch a 2-minute video on what we’re building first
👉 Apply directly at https://www.justpaid.ai/careers (we review direct applicants first)
Role Summary
We are hiring a Forward Deployed Engineer who is deeply technical, highly communicative, and comfortable working directly with customers every day.
This is a remote, engineering-embedded role where you will work closely with core engineers and the founders, while also acting as a support engineer and technical partner for customers.
You will:
Implement customers end-to-end
Own customer onboarding and data imports
Communicate with customers constantly
Turn real customer needs into shipped product
This is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success.
What You’ll Do
Customer Communication & Support
Act as the primary technical point of contact for customers
Communicate with customers daily via Slack, email, and video calls
Own customer issues from report → diagnosis → resolution → follow-up
Provide hands-on support engineering for production issues and edge cases
Clearly explain issues, timelines, and tradeoffs in strong, professional English
Forward-Deployed & Implementation Work
Lead customer implementations end-to-end
Import and configure all customer data
Translate customer requests into clear technical requirements
Partner with sales during technical discovery and scoping
Be accountable for customers going live successfully
Engineering & Product Work
Work day-to-day with core engineers
Build customer importing tools used daily by finance teams and founders
Work across the stack and touch real production systems
Contribute directly to the codebase where appropriate
Feed customer feedback back into product and technical direction
Compensation Structure
Fixed base salary (stable, predictable)
Implementation success fee paid per successful customer go-live
Success fee is triggered when:
Customer is live in production
Implementation meets agreed success criteria
Incentives are aligned with shipping, quality, and customer outcomes, not demos or quotas.
Working Hours & Environment
Working Hours: Central Time (CT) business hours required.
Must be available during CT time to support customers.
Fully remote role.
Required for real-time collaboration with customers, engineers, and founders
Occasional off-hours work may be required for go-lives or escalations
Remote does not mean asynchronous-only — live collaboration matters
What We’re Looking For
Technical
Full-stack engineer, developer, or hacker
Strong software engineering fundamentals
Comfortable working with APIs, integrations, and production systems
Able to debug real customer problems and ship fixes
Writes clean, maintainable code
Communication
Excellent spoken and written English is required
Comfortable leading customer calls independently
Clear, calm, and trustworthy communicator
Respects users and explains complexity without condescension
Mindset
Ownership mentality and high agency
Comfortable with ambiguity and fast iteration
Loves learning, building, and making decisions
Titles matter less than impact here
What We Value
Strong fundamentals and curiosity
High ownership and accountability
Comfort with ambiguity
Clear communication
Respect for users and craft
You do not need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you.
Why This Role Is Special
You will work directly with the founders
Your work will reach real customers quickly
Customer feedback will shape what we build next
You will own meaningful parts of the product end-to-end
You will help make every customer love the company
This is a chance to build early, build deeply, and grow alongside a small team that cares about doing things the right way.
If you want to look back one day and say “I helped build that from the ground up” — this is that role.
More about our team here, https://www.justpaid.ai/team