Customer Relationship Manager
Customer Relationship Manager at Landeed — Hyderabad, TS, IN
- Company: Landeed
- Location: Hyderabad, TS, IN
- Employment type: FULL_TIME
- Salary: USD 25000–45000 / year
- Posted: 2026-07-17
About this role
About the Role
As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process — communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes.
This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply — relocation is mandatory.
Key Responsibilities
1. Stakeholder Communication Updates
Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones
Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage
Respond to stakeholder queries promptly and escalate unresolved issues to senior team members
Prepare and share daily customer requirement update reports with stakeholders and internal teams
2. Online Operations & Customer Updates
Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day
Follow up with customers on pending documentation, approvals, and next steps
Maintain up-to-date records in the CRM system for all active customer requirements.
Support team leads in meeting daily operations targets and SLAs
3. Upsell Support & Target Achievement
Identify upsell opportunities during customer interactions and communicate relevant product or service options
Support the online operations team in achieving quarterly upsell targets through proactive customer engagement
Log and track upsell activities in the CRM and report progress to the team lead regularly
Implement feedback from managers to improve upsell conversion rates
4. Stakeholder-Customer Liaison
Act as a reliable bridge between stakeholders and customers, ensuring updates and information flow accurately and on time
Proactively reach out to customers with requisition timelines, document checklists, and status updates on behalf of stakeholders
Handle customer concerns and miscommunications professionally, escalating where needed
Maintain detailed logs of all stakeholder and customer interactions in the CRM for tracking and quality purposes
5. End-to-End Customer Coordination
Coordinate with both the online and offline operations teams to ensure smooth end-to-end customer experience.
Follow up with stakeholders for required documents, approvals, and confirmations at each stage of requisition.
Flag delays or blockers in the customer experience process to the senior operations team immediately
Adhere to standard operating procedures (SOPs) and contribute to their improvement based on on-ground experience
What We're Looking For
Required
2–5 years of experience in CRM operations, customer operations, or a similar customer-facing role
Good verbal and written communication skills in English; Telugu, Kannada or Hindi and multi language is an advantage
Strong organisational skills with the ability to manage multiple customer requirements and stakeholder interactions simultaneously
Comfort with tools like Google Sheets, Excel, or project tracking tools
Proactive, detail-oriented, and comfortable working in a high-volume, deadline-driven environment
Open to relocating to Hyderabad — candidates from anywhere in India are welcome
Preferred
Prior experience in property related information, legal tech, or documentation-related operations
Prior experience in property related information, legal tech, or documentation-related
Familiarity with real estate processes in India
Experience in a target-driven role with exposure to upselling or cross-selling
How Success Will Be Measured
Daily stakeholder updates delivered without gaps or delays
Customer requirement SLA adherence rate (target: 95%+)
Upsell contribution towards quarterly team target
CRM data accuracy and completeness for assigned Customer requests.
Customer satisfaction and responsiveness scores
What We Offer
Competitive compensation for mid-level operations professionals
Performance-linked incentives tied to upsell targets.
Relocation support for candidates moving to Hyderabad
Structured onboarding and hands-on training in property operations
Clear growth path into senior operations and team lead roles
Collaborative, high-energy work environment
Health and wellness benefits