Product Operations Lead
Product Operations Lead at Locata — New York, NY, US
- Company: Locata
- Location: New York, NY, US
- Employment type: FULL_TIME
- Salary: USD 90000–140000 / year
- Posted: 2026-07-17
About this role
We’re hiring a Product Operations Lead to own and improve the workflows that power Locata.
This is not a traditional operations role. As an AI-native full service company, our workflows are our product. You’ll be hands on in the day-to-day workflows, understand where and why things break, and turn those insights into more reliable systems. You’ll also communicate closely with clients on a daily basis to tune our systems and handle edge cases.
This role sits at the intersection of operations, product, and customer success. You’ll work directly with the founders to ensure operations run smoothly and successfully each day, while implementing systems that make them faster, more reliable, and increasingly automated over time.
What You’ll Do
Own daily operations across referral workflows, including review and exception handling
Triage issues across systems (EMRs, insurance portals, internal tooling) and ensure resolution
Communicate with client teams to resolve special-case issues
Identify patterns in failures and recurring edge cases
Build and refine workflows, playbooks, and escalation paths
Work closely with engineering to translate operational friction into product improvements
Improve data quality and validation across the system
Define and track key metrics such as error rates, turnaround time, and resolution time
Create strategies to scale operations with a growing client base
What We’re Looking For
1+ years of experience in operations, product, or a hybrid role at a startup or high-growth environment
Exceptional organizational skills with strong ability to multi-task
Excellent communicator and comfortable in client-facing roles
Strong systems thinking — you naturally look for root causes, not just fixes
Comfortable working in ambiguous environments with incomplete data
High attention to detail, with strong judgment on when precision matters
Mission-oriented and empathetic
Healthcare experience is a bonus, but not required
The Team
You’ll be joining a small, high-impact team of builders from Stanford, Harvard, Google, Meta, and AWS. We move fast but care deeply about doing things the right way. Above all, we’re obsessed with delivering value to clinics and reducing bottlenecks to patient care.
Benefits
Competitive compensation
Medical, dental & vision insurance
Unlimited PTO
Pet friendly office