Head of Operations
Head of Operations at LunaJoy Health — DO, US
- Company: LunaJoy Health
- Location: DO, US
- Employment type: CONTRACTOR
- Salary: USD 2000–2500 / year
- Posted: 2026-07-17
About this role
Job Title: Head of Operations
Department: Operations
Reports to: COO
About Luna Joy
Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
Job Overview
We’re looking for a Head of Operations / Director of Operations to own and scale LunaJoy’s operational engine end-to-end. This is a player-coach leadership role responsible for building, optimizing, and scaling systems across clinical operations, care delivery, and revenue workflows.
You will partner cross-functionally with clinical leadership, growth, product, and finance to ensure operational excellence, strong unit economics, and scalable infrastructure as we expand.
As part of the Luna Joy team, you will play an essential role in directly supporting the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to contribute effectively to key areas of focus and responsibility.
Key Responsibilities:
Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement)
Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states
Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency
Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin)
Build dashboards and reporting systems to drive data-informed decision-making
Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams
Drive operational efficiency, automation, and continuous process improvement
Manage and scale operations teams (ops managers, care coordinators, support functions)
Ensure compliance with healthcare regulations, payer requirements, and clinical workflows
Support implementation of new partnerships, service lines, and multi-state expansion initiatives
Qualifications:
6–10+ years of operations leadership experience with full ownership of end-to-end operations
Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments)
Strong background in healthcare, telehealth, behavioral health, or care delivery operations
Experience working within regulated healthcare environments and understanding clinical workflows
Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale)
Strong experience in process design, SOP creation, and operational optimization
Data-driven operator with experience owning KPIs and building performance dashboards
Experience working cross-functionally with clinical, product, engineering, sales, and finance teams
Proven people leadership experience managing operations or care, delivery teams
Strong understanding of unit economics, margin drivers, and operational efficiency
Nice to Haves:
Experience in behavioral health, women’s health, or perinatal care
Experience with value-based care models (BHI, CCM, RPM)
Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health)
Experience scaling multi-state healthcare operations
Experience improving gross margin through operational efficiency
Experience leading post-sales onboarding, implementation, or enterprise partnerships
Familiarity with EHRs, CRM systems, credentialing tools, and billing/reimbursement platforms
Experience with 1099 contractor-heavy provider models
Familiarity with EOS (Rocks, L10 meetings, scorecards) or similar operating systems
Why Luna Joy?
Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space.
Compensation & Benefits:
Access to educational resources and a supportive community of like-minded professionals.
Inclusion Statement
At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.